It’s A Good Call

TOLL FREE: 1-800-408-7511
TTY/TTD: 1-202-216-9885, Toll Free 1-800-570-1190

Welcome to the Nurse Advice Line Program, a toll free service for all DC Chartered Health Plan Members.

This toll free service is available to you 24 hours a day, 7 days a week and is available in over 150 languages.

How Does the Nurse Advice Line Work?

The Nurse Advice Line Program is a Free and confidential service that gives you and your family answers to health care questions. You can call anytime. Nurses answer your calls 24 hours a day, anytime day or night.

• Nurses are available to help you, especially when you cannot reach your doctor.
  
• Just call the Nurse Advice Line, talk to a nurse and you decide what to do next.
  
• The nurse can help you:
  Decide when to go to the Emergency Room
  Decide when to go to the doctor
  Take care of yourself at home
  Cope with an ongoing health problem
  Change your lifestyle
  
• They help you prepare to talk with your doctor and decide what questions to ask. Then together, you and your doctor can decide what treatments are right for you.